Workplace Stress and Work Life Balance as Predictors of Well-Being among Full-Time BPO Employees

Abstract

This study examined workplace stress and work-life balance in relation to employee well-being among employees in the business process outsourcing (BPO) industry. A quantitative cross-sectional predictive-correlational design was used to evaluate the individual and combined predictive effects of these variables within a demanding operational setting characterized by non-standard shifts and high-performance metrics. The survey received 39 total submissions, and the available profile and scale summaries reflected 32 usable responses after screening and completion checking. Frequencies and percentages were utilized to describe the respondents' demographic and work profiles. The available summaries showed that respondents came from varied age groups, job positions, work arrangements, and shifts, with night shift work forming the largest work shift category. Item-level response summaries indicated the presence of workplace stress alongside varied perceptions of work-life balance and employee well-being. Furthermore, the regression model revealed that work-life balance serves as a strong, statistically significant predictor of employee well-being (β= .950, p < .001), whereas workplace stress was not a unique predictor (β= .046, p = .474). These findings highlight the critical importance of work-life balance in promoting employee well-being among BPO employees. Although workplace stress was not found to be a significant unique predictor in the model, organizations may still consider implementing supportive scheduling, targeted stress management programs, and holistic wellness initiatives to help employees maintain optimal work-life balance and overall well-being.