The Influence of Management Style on Employee Satisfaction and Job Performance Among Selected Hotel Personnel

Abstract

This study assesses the influence of different management styles—Supportive, Directive, Participative, and Achievement-Oriented—on job performance and satisfaction among employees at The Bayleaf Hotel Cavite. Grounded in the Path-Goal Theory, the Job Characteristics Model, and the Social Exchange Theory, the research analyzes how leadership styles impact critical job attributes, including autonomy, skill variety, feedback, task significance, and task identity. Utilizing a quantitative-descriptive research design with correlation analysis, data were collected from 61 hotel employees through a validated online survey. Results indicate that the Achievement-Oriented and Directive management styles had the most positive effect on job performance and employee satisfaction. The Achievement-Oriented style significantly influenced all five job characteristics, with strong statistical effects on Autonomy (p < .001), Skill Variety (p < .001), Task Identity (p < .001), Task Significance (p = .003), and Feedback (p = .013). The Directive style showed significant positive effects on Task Significance (p = .012) and Feedback (p = .043). In contrast, the Participative (overall mean = 3.21) and Supportive (overall mean = 3.22) styles demonstrated weaker effectiveness in highly structured tasks, yielding no statistically significant impact on core job characteristics (p > .05). The study concludes that adopting a progressive, adaptive, and structured leadership style is crucial for creating an engaged workforce in the hospitality industry, recommending that hotel management align leadership approaches with employee needs and situational conditions to enhance overall service quality.